At ProBiz Services, we are committed to providing professional and timely service. However, due to the nature of our administrative and creative services, time and resources are invested once work begins. Therefore, the following policy applies:

Clients may cancel a service within 24 hours of making payment to receive a partial refund (please see below).

After 24 hours, cancellations are non-refundable, especially if work has already commenced.

All cancellations must be submitted in writing via email or WhatsApp.

2. Refunds

A 50% refund is available if the cancellation is requested within 24 hours and work has not started.

No refunds will be issued for:

Completed services.

Delays caused by the client’s failure to provide required documents or information.

Change of mind after work has started or delivered.

3. Non-Refundable Services